Our colored wigs come with transparent lace, while our natural black and 613 wigs are made with HD lace.

Yes, all our wigs feature small, pre-plucked knots.

Proper care extends the life of your wig. We recommend gently washing with sulfate-free shampoo, conditioning regularly, and storing your wig on a stand to maintain its shape.

   A 5x5 closure means it is 5 inches across and 5 inches back of parting space. A frontal can come in 13x6 or 13x4, meaning it's 13 inches across the hairline and either 4 to 6 inches back of parting space.

All wigs at The Wig Vault are 200% density. This means each wig is designed to be full and voluminous, giving you a natural and rich look.

Wig density refers to the thickness and fullness of the hair on the wig. A higher density, like 200%, offers a fuller and more natural appearance, mimicking the look of healthy, thick hair

Our wigs come with an Elastic band, adjustable straps and combs for a secure fit. You can also use adhesive for added security.

With proper care it can last 2+ years 

 Yes, we offer custom color wigs. Contact us to discuss your desired color, and we’ll create a wig that meets your needs.

We accept all major credit cards and offline payments such as cash app and Zelle .

**Website Payments:** Orders paid through the website take 2-3 business days to process before we proceed with placing your order. 

- **Offline Payments:** Orders paid offline (cash app and Zelle)  are processed the same day. 

 All wigs take 3-4 business days to be made, followed by 2-4 business days for shipping.

 You can find these important documents linked at the bottom of every page on our website. We encourage you to read them carefully before making a purchase.

You can reach out to us through our contact page or by emailing us directly. We’re here to help with any questions or concerns.

Local pickup orders are ready after the wig finishes processing, which typically takes 3-4 business days, excluding weekends and holidays. You will receive a notification once your order is ready.

Please bring a copy of your order confirmation (can be found in your email) and a valid photo ID(must be the same name on order) This helps us ensure that your order is released to the correct person.

No, we cannot release your order without both the confirmation email and a valid photo ID. If you forget either of these, please contact us to discuss possible alternatives. This policy helps protect against fraud and ensures the security of your order

The pickup location and instructions will be provided in your notification email or text once your order is ready. Please follow the instructions carefully.

Once your order is ready for pickup, you have 3 days to collect it. If you need more time, please contact us to arrange an alternative pickup window.

If you do not pick up your order within 3 days and have not contacted us to arrange an alternative pickup time, The Wig Vault reserves the right to cancel your order. Please note that no refunds or returns will be provided, as all sales are final.

Local delivery is available after your order is finished processing. A scheduling link will be sent via SMS

To ensure a smooth delivery and pickup experience, we offer a 10-minute grace period. Please be available at the scheduled time; if you are running late, please contact us. After this grace period, we will need to reschedule the delivery or pickup.