shopthewigvault

Shipping and Returns

SHIPPING & RETURNS

Shipping Policy

We ship all Lace Luxe orders as quickly and carefully as possible. Once your order is placed, you’ll receive a confirmation email, followed by tracking information as soon as your package is on its way.

Most orders ship within 1–3 business days. High-demand items or custom requests may require additional processing time; if so, we’ll notify you.

We offer standard and expedited shipping options at checkout. Delivery times vary based on your location and the carrier selected.

You’ll receive a tracking link as soon as your order ships. Please allow a short window for the carrier to scan and update your package status.

We currently ship to international locations. Duties and taxes are determined by your country’s customs office and are the responsibility of the recipient.

We want you to love your Lace Luxe unit. If something isn’t quite right, we offer returns or store credit on eligible wigs.

Email contact@laceluxe.com within 10 days of receiving your order, and our team will provide simple return instructions.

To qualify, your unit must be:

  • In original, unworn condition

  • Lace uncut

  • Free of styling, washing, coloring, or alterations

  • Returned with all packaging (hair net, protective inserts, satin bag, box)

  • Shipped back to us within 15 days of delivery

We cannot accept returns on units that have been worn, cut, customized, damaged, or have removed tags.

All approved returns are subject to a $150 restocking fee, which covers professional sanitizing, washing, and restyling to maintain our luxury standards.

Return shipping is the responsibility of the customer. A return label can be provided for a small fee depending on the customer’s location.

Please allow up to five business days after your return arrives for inspection and processing.

Shopping Cart
Scroll to Top